Adrian Young
Director of Customer Success
Snapfix, Dublin
Builds
Customer Success organisations
AI operating layers
MCP servers and agent guardrails
Proof
104.8% net revenue retention
Churn from 20 to 30% down to <10%
47% of Q1 2026 closed-won, CS-sourced
165 PRs merged to production
Before
Deliveroo
FoodCloud
High-growth startup
Contact
Email ↗
LinkedIn ↗

I build Customer Success organisations, and the AI systems that run them. Three CSMs cover 1,000+ accounts. The map shows how, and the index below lists every system on it.

06 systems · 1 team
MapSelect a system to trace its connections
IndexStatus is real. In build means in build.
SystemStatusBuilt withProof
ExperienceNewest first. Select a role for detail.
  1. Operational management SaaS for the built environment: property portfolios, facilities management, hospitality, care homes and campuses.
    • Retention. Annualised churn from 20 to 30% down to single digits, with 104.8% net and 91.2% gross revenue retention and a 93.9% renewal rate. The monthly churn forecast runs at board level.
    • Expansion. CS-sourced expansion across 88 closed-won opportunities made up roughly 47% of Q1 2026 closed-won revenue.
    • Team. Eight people across Dublin and India, including support. I built the second hub from scratch, under budget, and also run solutions engineering.
    • Systems. Designed and built everything on the map above.
  2. Led account management for Ireland's leading food redistribution platform. Exceeded income targets and grew engagement across the retail partner network.
  3. Built the Customer Success function from scratch while carrying the book.
    • A 30-account enterprise book, from mid-tier to seven-figure ARR, across global technology, marketplace and consumer brands.
    • Built and led a distributed CS and account management team of eight across EMEA and North America.
    • Carried P&L, forecasting and revenue targets, and led GTM operations for the On-Demand launch, including pricing and self-serve strategy.
  4. Key national accounts across a 1,000-client portfolio, with average 110% year-on-year growth through acquisition, retention and data-led account management. Hired and led a commercial team of four to six, and ran market and product launches with Operations, Marketing and Product.
  5. Sales, category management and marketing.
StackWhat I build with
AI systems
Claude API
Agents and skills
MCP servers
Claude Code
Agentic workflow design
Build
TypeScript
Next.js
Postgres
Vercel
GitHub Actions
Revenue and data
HubSpot
Salesforce
Fathom
Looker
Tableau
Equals
SQL
Model choice
Sonnet for composing and decisions
Haiku for classification gates
Opus for judgement-heavy passes
Model ids in config, not code
Education
Diploma, AI for Business, UCD, Merit, 2024
MSc Business, UCC, 1.1, 2014
BA Hons, DIT, 1.1, 2012
Languages
English, native
French, conversational
Spanish, basic
ContactDublin, Ireland

Happy to walk through any of these systems, or the numbers behind them.

Email ↗LinkedIn ↗



  
© 2026 Adrian Young · Dublin